Privacy Policy

Last updated: March 2025

1. What data we collect

• Account data: Name, email, phone number, and other profile details you provide when creating an account.
• Instagram data (optional): If you connect Instagram and grant permissions, we may access identifiers, comments, or messages needed to deliver fan engagement features.
• Payment and subscription status: We store subscription status and transaction references. Full card details are handled by our payment processor and are not stored by Zona Cóndor.
• Usage data: Membership activity, benefits redeemed, challenge participation, and analytics about how you use the platform.
• Technical data: Device information, browser type, IP address, and cookies required for site functionality.

2. How we use data

• Operate and manage memberships and fan engagement experiences.
• Provide customer support and respond to inquiries.
• Process payments and manage subscription status.
• Analyze product usage to improve the service.

3. Sharing

We may share data with:

• Service providers: Hosting, analytics, email, and payment processing partners who support our operations.
• Meta/Instagram: Only when you authorize access and in accordance with platform terms.

We do not sell personal data to third parties.

4. Data retention

We keep personal data only as long as necessary to provide the service, meet legal obligations, and resolve disputes.

5. Your rights & contact

You can request access, updates, or deletion of your data by contacting us at support@zonacondor.cl.